Standard Service Contract
This page explains everthing that is included in the Standard Service Agreement. At the bottom of this page is a printable version of the text, as well as an online application form that will help our dedicated office team to create your own tailored servicing agreement. Please use the tabs to the left-hand side of this page to view our other maintenance contracts.Of course if you would like futher information on any of our contracts, or would like us to process you application you can either email: michelle@mpcservices.co.uk or call: 01773 767612
What Is Included In My Service Agreement?
Electrical Testing...
• Electrical health check of pumps/motors etc via megga meter phase-to-earth and phase-to-phase.
This is to build trends to determine any deterioration in electrical insulation.
• Amps drawn via clamp meter to compare with manufacturers recommendations and electricity trip
rating.
• Voltage/current trace through components.
• All panel components for integrity, duty assist/changeover operation.
• Alarm tests when applicable for:
- Pump Trip
- Hi-Level
- Loss of Pressure
- Loss of Rotation
- Loss of Power
Mechanical Testing...
• Mechanical test of following items when applicable:
- Pumps for blockages, defects, oil leaks etc
- Hanging chains for corrosion
- Floats for current depth, operating stroke
- Pipework for splits, corrosion
- Check valve for correct operation
- Drive trains for alignment
- Guide rails
• Bacterial processes for correct growth (Sewage Treatment Plant).
• Physical test of lid, frame and surrounding area.
• Visual inspection of the whole system for defects.
• Any causes for concern put forward to customer.
• Detailed service report provided
Optional
• Desludge Management (This helps to maximise efficiency of plant and keep within discharge
consent levels)
• Sampling (Effluent quality samples via accredited laboratories).
What Is Not Included In My Standard Service Agreement?
Warranty, repairs and labour. New components under manufacturers warranty to be installed at normal rates.
Cancellation Fees
Type A - No remedial works carried out within 30 days before or after contract commences. If cancelled in the 1st year - 100% 1st year, 75% 2nd year and 50% 3rd year payable. If cancelled in the 2nd year - 100% 2nd year, 75% 3rd year payable. If cancelled in the 3rd year - 100% 3rd year payable.
Type B - Remedial works carried out within 30 days before or after contract commences, or remedial works included in Gold Star Contract, 100% of remaining periods chargeable, regardless of year in which contract is cancelled.
Payment Terms & Conditions
| i. ii. iii. iv. v. | Prices subject to VAT where applicable Payment in full within 28 days of dated invoice Cheques to be made payable to MPC Services (UK) Limited All equipment and goods supplied remain the property of MPC Service (UK) Limited until fully paid for MPC Services (UK) Limited reserve the right under the Late Payment of Commercial Debts (Interest) Act 1998 to charge interest on overdue accounts at the rate of 8% above base rate |
Breakdown Callout Rates (labour & mileage rates are subject to an annual review every 31st March)
| Labour Charge WITH Maintenance Contract: Assistant: Labour Charge WITHOUT Maintenance Contract: Assistant: Mileage Allowance: Saturday & Sunday Callout Rates: Bank Holiday Callout Rates: | £45.50 per hour £44.00 per hour £49.75 per hour £48.25 per hour £0.52 per mile Charged at time and a half Charged at double time |
 | Standard Service Agreement - Printable Version Size: 77.5 KB Added: 28th September 2011 |
