Should a customer wish to cancel an order, then under The Consumer Contracts Regulations 2014, written notice of cancellation should be given to MPC Services (UK) Ltd within 14 days after receipt of the goods.
Should goods be ordered on a tailor-made basis, then these products are not covered by the 14 working days cancellation rights.
Should an order be cancelled prior to delivery of a tailor-made item; a full refund will be given so long as written cancellation is received before the item has gone into production. If, however the item has entered production, there may be a cancellation fee charged by the manufacturers which will be payable by the customer. This fee could be up to 100% cost of the ordered item.
Where a contract is cancelled, the customer is obliged under the above regulations to ensure that reasonable care is taken of any goods received and ‘restore’ them to us. This does not mean that the customer is obliged to return them to us unless stipulated in the contract, only that the goods are made available for us to collect. In the case of a cancelled order, should any damage be made to the items between the time of delivery and the time they are returned to us or the manufacturer, or any parts be missing as detailed in the original signed delivery note, then MPC Services (UK) Ltd reserve the right to refuse the return of goods or levy a charge to a maximum of 100% of the cost of the items.
Any standard goods (i.e. Goods that are on the website) returned to MPC Services (UK) Ltd may be subject to a handling and restocking fee.
In the case of a cancelled order, MPC Services (UK) Ltd will return the customers monies as soon as possible and at the latest within 14 days of receiving a written notice of cancellation.
If payment for goods is under a related credit agreement, the customers cancellation notice also has the effect of cancelling the credit agreement.