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Standard Service Contract

The MPC Services (UK) Ltd Standard Service Contract is a 3 year contract in which we will schedule routine services of your sewage treatment plant or pump station as often as required. You can rest assured that with a Standard Service Contract we will make sure that your system is always in the best condition and is being maintained to the highest standard.  MPC Services offer a set price per service depending on unit type and any parts that may require changing will be discussed with you while on site so there are no unexpected bills.

What's included:

Electrical Testing Mechanical Testing

Electrical health check of pumps/motors etc via megga meter
phase-to-earth and phase-to-phase.  This is to build trends to
determine any deterioration in electrical insulation.

  • Amps drawn via clamp meter to compare with manufacturers recommendations and electricity trip rating.
  • Voltage/current trace through components.
  • All panel components for integrity, duty assist/changeover operation.

Alarm tests when applicable for:

  • Pump Trip
  • Hi-Level
  • Loss of Pressure
  • Loss of Rotation
  • Loss of Power
  • Up to one hour on-site 

Mechanical test of following items where applicable:

All mechanical components, ie

  • Pumps for blockages, defects, oil leaks etc.
  • Hanging chains for corrosion.
  • Floats for current depth, operating stroke.
  • Pipework for splits, corrosion.
  • Check valve for correct operation.
  • Drive trains for alignment
  • Guide Rails
  • Bacterial processes for correct growth (Sewage Treatment Plant).
  • Physical test of lid, frame and surrounding area.
  • Visual inspection of the whole system for defects.
  • Any causes for concern put forward to the customer.
  • Detailed Service Report provided.

 

Optional

Desludge Management.  Sampling
This helps to maximise efficiency of the plant and ensures discharge consent levels function within the legal requirement.  Effluent quality samples via accredited laboratories.

 

What's NOT included:

Additional time on-site should a problem arise during a service visit, callouts, parts used at a service or callout visit, warranty repairs and labour - New components under manufacturer’s warranty to be installed at normal rates.

 

Payment Terms & Conditions

  1. Prices subject to VAT where applicable
  2. Payment in full within 28 days of dated invoice
  3. Cheques to be made payable to MPC Services (UK) Limited
  4. All equipment and goods supplied remain the property of MPC Services (UK) Limited until fully paid for
  5. MPC Services (UK) Limited reserve the right under the Late Payments of Commercial Debts (Interest) Act 1998 to charge interest on overdue accounts at the rate of 8% above base rate.

 

Breakdown Callout Rates (Labour & mileage rates are subject to an annual review every 31st March)

Callout charges will be agreed before you sign your contract. Charges include:

x1 hour on-site, travel and mileage.

Hours thereafter are charged at £68.00 + VAT per hour charged in 15 minute increments
Saturday & Sunday Callout Rates: + 25%
Bank Holiday Callout Rates: + 50%

Cancellation Fees:

Type A : No remedial works carried out within 30 days before or after contract commences. If cancelled in the 1st year the fee is 100% of the 1st year, 75% of the 2nd year and 50% of the 3rd year. If cancelled in the 2nd year the fee is 100% of the 2nd year and 75% of the 3rd year. If cancelled in the 3rd year the fee is 100% of the 3rd year.

Type B : Remedial works carried out within 30 days before or after contract commences, or remedial works included in the contract, 100% of remaining contract is chargeable, regardless of year in which the contract is cancelled.